Cancellation and Refund Policy
The refund policy for the STEP Preparation Course offered by AZ English.
1. 14-day full refund
You may request a full refund for the STEP course within 14 calendar days of successful payment, even if you have already accessed or used the course. You do not need to give a reason. We will arrange a full refund of the course amount paid, including tax collected for that order.
2. How to request a refund
Email [email protected] with the email used for purchase, order reference and purchase date. State that you want to cancel and receive a refund. If you cannot find the order reference, contact us and we will help locate the purchase. Do not include card numbers or account passwords in the request.
3. Processing the request
We check the purchase and submit eligible refunds without unnecessary delay. Refunds are normally returned through the original payment method, subject to the payment provider’s process. Bank posting times vary; we will explain the status when available. For a FastSpring purchase, you may contact FastSpring consumer support if we have not responded within two business days.
4. Access after a refund
Your STEP course access ends when the refund is completed. This policy covers the STEP Preparation Course. For other services, ask us for the applicable cancellation information before booking.
5. Problems and mandatory rights
After the 14-day window, still contact us about duplicate charges, unavailable paid access, a materially misdescribed course or other payment problems. We will investigate and provide the remedy required by the circumstances and applicable law. This policy does not limit statutory rights. FastSpring’s applicable Terms of Sale and its refund authority also remain in effect for payments it processes.